Unfortunately, we don't do exchanges or refunds, unless you've received a defective item.

If that's the case, we're really sorry! Please reach out to us at contact.i.am.ari.co@gmail.com and we'll quickly send you a replacement piece.

Do include your order number and photos of the defect in your email.

Please reach out to our team immediately at contact.i.am.ari.co@gmail.com with your order info and we will do our best to address your change request!

However, we do fulfil orders quickly and are unfortunately unable to that guarantee all changes can be made after an order is placed.

We're just as excited for you to receive your new bags, so we aim to ship out all orders within 1-3 working days!

That means, you'll be able to receive your order within 3-5 working days for all orders delivered within Singapore.

For international orders, please expect to receive your order in 1-2 weeks, depending on region

For peace of mind, all packages are trackable!

Need your order in a hurry? Reach out to contact.i.am.ari.co@gmail.com and we'll do our best to assist you!

If your bag needs a clean, we recommend spot cleaning with soap and a damp cloth.

We don't recommend soaking or putting your bag in the washer or dryer in order to prevent damage to the hardware.

Yes we do! We currently ship to Singapore, Malaysia, and some countries in Asia.

Shipping Rates

• Singapore – $4
• Malaysia & Brunei – $10
• Countries in Asia & the Pacific (except Australia, Japan & New Zealand) – $20

These shipping fees do not include customs and duty fees, which are defined by your respective country of importation. We are not responsible for fees associated with importation. All fees, duty, or other taxes must be paid by the parcel recipient. 

While some countries may not charge import taxes, others have a lower tax threshold. Please check with your local post office for the fees that you may incur :)

We'd love to work with you! Reach out to our team at contact.i.am.ari.co@gmail.com and let's get a conversation started.